Avenida de Quitapesares 50B
Villaviciosa de Odón. 28670. madrid[/Map]
Answers to Frequently Asked Questions
Please read our FAQ before sending the message.
KIMONOSPORT makes the change of product if necessary.
Before making any return you have to inform Kimonosport by: +34 611 473 016 and email to “firstname.lastname@example.org”.
To request a refund, send us your Item number and short text with explanation abour your change or refund.
KIMONOSPORT does not accept returns to freight collect.
All the product has to return, be in perfect condition and in its original packaging, also in perfect condition.
Any claim or change must be communicated to KIMONOSPORT before 10 days after the shipment of the merchandise.
Once received and checked the genre, KIMONOSPORT will proceed to change it.
Any product with manufacturing defect will be replaced at no cost to the customer.
Any error in the shipment by KIMONOSPORT will be corrected at no cost to the customer.
Any change requested by the client.[/ accordion-item]
KIMONOSPORT offers its clients a complete after-sales service, in order to solve any possible problem or doubt that may arise, once the merchandise is sent and before it is received by the client. Likewise, our team of professionals will be happy to assist you if you need technical information on any product and its use. You can contact us through any of the means we make available to you: – e-mail: email@example.com – Telephone: (+34) 611 473 016 Our Commercial Hours are from Monday to Friday from 9:00 a.m. to 6:00 p.m.[/ accordion-item]
Unless extraordinary circumstances occur, we will try to deliver the order within 24 to 72 hours within the peninsula (see other areas in the transport section) and taking into account that the shipment is only possible on Monday to Friday, and, in any case, with a maximum period of 30 days from the date of the Order Confirmation. However, delays may occur for reasons beyond our company’s control. If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or giving you the possibility of canceling the order with the full refund of the price paid out. In any case, home deliveries are not made on Saturdays or Sundays. For the purposes of these Conditions, it will be understood that the “delivery” has taken place or that the order has been “delivered” at the moment in which you or a third party indicated by you acquires the material possession of the products, which is Accredit by signing the receipt of the order at the delivery address agreed. If it is impossible for us to make the delivery of your order, we will try to find a safe place to leave it. If we can not find a safe place, your order will be returned to our warehouses. In that case, we will contact you and we will arrange how to do it so that it is sent to you again. If you are not going to be at the place of delivery at the agreed time, please contact us or the agency to arrange delivery on another day. In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to us, we will understand that you wish to desist from our commercial agreement and we will consider it resolved. As a result of this resolution, we will refund the payments received from you, except the delivery costs, without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider our commercial agreement to be terminated. Please bear in mind that the transport derived from the resolution of our commercial agreement may have an additional cost, so we will be authorized to pass on the corresponding costs [/ accordion-item]